Privacy Policy

This website, trxklccproperty.com, is operated by Ryan Tan, Senior Negotiator (REN No. 39046) at Zeon Properties International SDN. BHD. (Registration No. E(1)2117), a licensed real estate agency registered in Malaysia. We act as the data controller for personal data collected through this website.

For any privacy-related enquiries, you may contact us at ryan@trxklccproperty.com.

This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its associated regulations. By using this website or submitting your personal data through any channel on this site, you consent to the collection and use of your data as described in this policy.

We may collect the following categories of personal data:

• Contact data, name, email address, phone number, and WhatsApp number when you initiate contact via our contact channels or enquiry form.
• Enquiry data, the nature of your property enquiry, preferred district (KLCC, TRX, or Bukit Bintang), budget range, and any details you voluntarily provide in your message.
• Enquiry source details, the observed landing page path, referring website hostname, campaign tags, advertising-link indicators, and observation time are included with form enquiries in our internal email record. These browser-reported details help us understand how buyers find us. They may be missing or inaccurate and are not verified Google advertising attribution. We do not add form names, email addresses, phone numbers, or messages to analytics events. WhatsApp links may prefill a short source reference (Google Ads, SEO, or Unknown) in your message. You can edit or remove it before sending.
• Communication data, records of correspondence via email, WhatsApp, or WeChat.
• Usage data, Google Analytics measures website visits and actions, such as pages viewed and enquiries submitted. We do not send form contact details or messages to Google Analytics. A random submission reference lets us reconcile an enquiry event with its email and technical send record; it is not a customer ID.

After you accept analytics, source history is kept in browser session storage and expires after 30 minutes without observed activity. Without acceptance, or if storage is unavailable, only information available within the current document is used. Our enquiry-source feature does not retain raw advertising click identifiers or arbitrary URL query parameters. Source details are not included in your confirmation email.

Each submitted enquiry receives a random reference included in the notification, confirmation email and success screen. Technical send records contain that reference, a timestamp, message ID, email role and SMTP acceptance or failure status. They contain no enquiry content or contact details and are kept for up to 90 days while the service is running. SMTP acceptance does not confirm delivery to an inbox.

Cookie settings in the footer let you choose Analytics and Ads measurement separately, or change your choice later. Accept all enables both. Ads measurement permits Google to use advertising cookies and data to connect ad interactions with enquiries. Personalised advertising remains disabled. Neither choice is required to contact us. Without optional consent, Google tags continue cookieless measurement. Existing Analytics acceptance does not automatically enable Ads measurement. See how Google uses information from sites that use its services.

We do not collect sensitive personal data as defined under the PDPA (e.g., health information, financial account details, or biometric data).

We use your personal data solely for the following purposes:

• Responding to your property enquiries and matching you with relevant listings.
• Communicating information about properties that may be of interest to you.
• Arranging viewings, providing market data, or facilitating purchase transactions.
• Complying with legal obligations under Malaysian real estate regulations.
• Improving our service based on feedback you voluntarily provide.

We will not use your personal data for unsolicited marketing unrelated to property services in KLCC, TRX, or Bukit Bintang without your explicit consent.

Your personal data may be shared with:

• Property developers and vendors, only when necessary to progress a specific enquiry you have initiated, and only with your knowledge.
• Zeon Properties International SDN. BHD., as the licensed agency under which Ryan Tan operates, for compliance and record-keeping purposes.
• Service providers, third-party platforms used to operate this website (e.g., hosting providers), subject to data processing agreements.
• Legal authorities, where required by Malaysian law or court order.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. Enquiry records are typically retained for up to seven years in line with standard business record retention obligations. You may request deletion of your data at any time (see Section 8).

This website contains links to WhatsApp and WeChat. When you click these links and initiate a conversation, your data is transmitted to and processed by those platforms under their own privacy policies. We are not responsible for the data practices of third-party platforms. We recommend reviewing WhatsApp's and WeChat's privacy policies before using these channels to contact us.

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete personal data.
• Withdraw consent to the processing of your personal data at any time (this will not affect the lawfulness of processing before withdrawal).
• Request deletion of your personal data, subject to any legal retention obligations.
• Limit processing in certain circumstances.

To exercise any of these rights, please contact us at ryan@trxklccproperty.com. We will respond within 21 days.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or destruction. This website is served over HTTPS. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will be revised accordingly. Continued use of this website after any update constitutes your acceptance of the revised policy.